Privacy Policy

At FALCO DELIVERY, we respect our users' privacy and are committed to protecting their personal data. This policy explains how information is collected, used, and protected when using our website or app.

1. Information We Collect

We may collect certain information from users when using our services, including:

• Full name
• Phone number
• Delivery address
• Geolocation (to facilitate delivery)
• Order and transaction information
• Device or app usage data

This information is only collected when creating an account or placing an order through the app or website.

2. How We Use Information

The information we collect is used for the following purposes:

• Processing orders and carrying out deliveries
• Improving the quality of our services and user experience
• Communicating with customers about orders or technical support
• Sending notifications related to the service or offers
• Ensuring platform security and preventing any illegal use

3. Sharing Information

We do not sell or rent user data to any third party. Some information may only be shared with:

• Riders, to carry out delivery
• Business partners (such as restaurants or stores), to fulfill the order
• Legal authorities, if requested in accordance with applicable law

4. Protecting Information

FALCO DELIVERY is committed to taking all necessary technical and organizational measures to protect personal data from unauthorized access or unlawful use.

5. Cookies

The website may use cookies to improve the user experience and analyze platform usage, and users can disable them through their browser settings.

6. User Rights

The user has the right to:

• Access their personal data
• Request correction or update of their information
• Request deletion of their account from the platform at any time

7. Changes to This Privacy Policy

We may update this policy from time to time to improve our services or comply with laws, and any update will be published on the website or app.

8. Contact Us

For any inquiries regarding this privacy policy, you can contact us via:

At FALCO DELIVERY, we are committed to protecting the privacy of all drivers who partner with us, and we strive to handle their personal data with the highest standards of security and transparency. This policy explains how information is collected, used, and protected when using the driver app.

1. Information We Collect

We may collect certain information about drivers when registering or using the app, including for example:

• Full name.
• Phone number.
• Email address (if provided).
• ID photo or documents required for identity verification.
• Profile photo.
• Vehicle information (such as vehicle type and registration number, when required).
• Live geolocation (GPS) while on duty.
• Bank account details or payout methods, when required.
• Device information, such as device type, operating system, and IP address.
• Trip data, delivery history, and in-app activity log.

This information is collected solely to provide delivery services, manage the driver account, and improve service quality.

2. How We Use Information

The information we collect is used for the following purposes:

• Creating and managing the driver account.
• Assigning delivery requests and tracking their execution.
• Displaying location during order execution to ensure accurate delivery.
• Calculating earnings and financial dues.
• Communicating with the driver about orders, technical support, or important notifications.
• Improving app performance and service quality.
• Protecting the platform and preventing fraud or any use that violates the law or the terms of use.

3. Sharing Information

FALCO DELIVERY does not sell or rent drivers' personal data to any third party.

Some information may only be shared with:

• Customers, to the extent necessary to complete the delivery (such as the driver's name or location while the order is in progress, when needed).
• Partner stores or restaurants, to coordinate order pickup and delivery.
• Payment service providers, to transfer financial dues.
• Competent government or judicial authorities, if required under applicable law.

4. Protecting Information

FALCO DELIVERY is committed to taking all appropriate technical and organizational measures to protect drivers' data from unauthorized access, alteration, disclosure, or unlawful use, applying best security practices to preserve confidentiality.

5. Location Data

The driver app relies on location services (GPS) while on duty in order to:

• Receive nearby delivery requests.
• Determine the appropriate route to reach the customer.
• Track order execution.
• Improve service efficiency and quality.

The app may collect location data even while running in the background, when necessary to continue executing orders, and this data is used only for operational purposes related to the delivery service.

6. Cookies and Similar Technologies

The app or related services may use similar technologies to improve performance, analyze usage, and enhance the driver experience, in line with applicable regulations.

7. Driver Rights

The driver has the right to:

• Access their personal data.
• Request correction or update of their data.
• Request deletion of their account, subject to any existing legal or financial obligations.
• Object to certain data processing operations where permitted by law.

8. Data Retention

FALCO DELIVERY retains personal data for as long as necessary to provide services or comply with legal and regulatory requirements, after which it is deleted or anonymized in accordance with approved procedures.

9. Changes to This Privacy Policy

FALCO DELIVERY may update this policy from time to time in line with service developments or legal requirements, and any update will be published within the app or through official channels.

10. Contact Us

For any inquiries regarding this privacy policy or data protection, you can contact us via:

At FALCO DELIVERY, we respect the privacy of our restaurant and store partners, and we are committed to protecting all data and information shared through the merchant app. This policy explains how information is collected, used, and protected when using the app or website.

1. Information We Collect

We may collect certain information about the restaurant or store when registering or using the app, including for example:

• Restaurant or store name.
• Owner or manager name.
• Phone number.
• Email address.
• Restaurant or store address.
• Geolocation.
• Bank account details or payout methods (when needed).
• Product/service list and prices.
• Order and transaction information.
• Device and app usage data.

This information is collected solely to create the account, manage orders, and improve the quality of the services provided.

2. How We Use Information

The information we collect is used for the following purposes:

• Creating and managing the restaurant or store account.
• Receiving and managing customer orders.
• Coordinating with riders to complete deliveries.
• Calculating financial dues and preparing reports.
• Communicating with partners about orders, technical support, or updates.
• Improving service quality and developing the platform.
• Ensuring system security and preventing any illegal use.

3. Sharing Information

FALCO DELIVERY does not sell or rent restaurant or store data to any third party.

Some information may only be shared with:

• Customers, to the extent necessary to fulfill the order (such as the restaurant or store name and location).
• Riders, to complete order pickup and delivery.
• Payment service providers, when needed.
• Competent government or judicial authorities, if required under applicable law.

4. Protecting Information

FALCO DELIVERY is committed to taking all necessary technical and organizational measures to protect restaurant and store data from unauthorized access, use, modification, or disclosure.

5. Cookies

The app or website may use cookies or similar technologies to improve performance, analyze usage, and develop services, and these can be controlled through browser or device settings where available.

6. Restaurant/Store Rights

The partner has the right to:

• Access their data.
• Request correction or update of information.
• Request account deletion or termination of the partnership in accordance with the agreement signed with FALCO DELIVERY.
• Request assistance or support regarding personal data.

7. Data Retention

FALCO DELIVERY retains data for as long as necessary to provide services or fulfill legal and regulatory obligations, after which it is deleted or retained as required by law.

8. Changes to This Privacy Policy

FALCO DELIVERY may update the privacy policy from time to time in line with service developments or legal requirements, and any update will be published within the app or website; continued use of the app constitutes acceptance of the updated policy.

9. Contact Us

For any inquiries regarding this privacy policy or data protection, you can contact us via: