FAQ

You can place your order easily through the FALCO DELIVERY app or website by selecting the desired product or service, entering the delivery address, then confirming the order. You can also order by phone or WhatsApp if the app is not available.

Delivery time usually ranges between 20 and 40 minutes, and may vary depending on the distance between the store and the delivery address, as well as traffic conditions or order volume, especially during peak hours.

Yes, you can follow your order's status in the app step by step — from store acceptance and preparation to out for delivery and handover.

You can cancel the order before delivery begins. If the rider has already been dispatched and collected the order from the merchant, cancellation may not be possible or fees may apply depending on the situation.

Once an order is confirmed, it cannot be modified directly, but you can contact customer service as soon as possible to try to get help depending on the order status.

Yes, our services cover all neighborhoods of Laayoune, with the possibility of future expansion to additional areas as the business grows.

Yes, the order is delivered directly to your home or workplace door according to the address you provide when ordering.

The rider will try to contact you several times. If there is no response, the order may be cancelled, and fees may apply depending on the situation.

This is possible if the delivery process has not yet started. Once delivery is underway, the change may not be possible or may require additional fees.

Currently, FALCO DELIVERY relies on cash on delivery, with the possibility of adding electronic payment methods in the future to make the process easier for customers.

No, we follow a transparent policy, where all costs, including delivery fees, are shown before confirming the order.

Delivery fees are calculated based on the distance between the pickup point and the delivery address, and may vary depending on the time of the order or circumstances.

If you receive an order that doesn't match what you requested, you must contact customer service as soon as possible, and the situation will be reviewed and appropriate action taken.

We take great care of orders, but if any damage occurs, you can report it immediately, and the possibility of compensation will be considered depending on the situation.

We strive to handle all complaints as soon as possible, and a response is usually given within the same day.

You can use some services without an account, but creating an account gives you a better experience, such as order tracking and faster ordering in the future.

Yes, we are committed to protecting users' data in accordance with our privacy policy, and information is only shared when necessary to provide the service.

Yes. Open Profile, tap "Delete my account" and confirm — your account is deleted immediately and permanently. Past orders are kept in anonymised form for legal and accounting reasons. You can also contact customer service if you prefer.

You can join our team if you have one of our accepted vehicles (bicycle, electric scooter, motorbike, cargo trike, or mini truck), a driving license if required for your vehicle type, and insurance, while complying with safety rules and service quality standards.

Yes, restaurants, stores, and businesses can join the platform through a partnership agreement, allowing them to reach a larger number of customers.

Yes, we provide customized delivery solutions for businesses, including monthly contracts and professional services as needed.

Yes, the service is available all week, with flexible working hours depending on rider availability.

We provide delivery for various types of orders, while complying with the law and not transporting prohibited or dangerous materials.

Registration starts with the courier signup form on the FALCO DELIVERY website. Once your application is reviewed, FALCO DELIVERY management sends you the activation code that lets you create your account in the FALCO DRIVER app and enter all required information.

You may be asked to provide: a valid national ID or identity document, a driving license (if required depending on vehicle type), vehicle and insurance documents when needed, and any additional documents requested by FALCO DELIVERY management.

Registration requests are reviewed as soon as possible, and you will be notified via the app or phone once your account is approved or if any additional information is needed.

No, each driver is allowed only one account, and creating or using multiple accounts is prohibited.

When you activate the "online" status in the app, nearby orders will appear, and you can accept or decline them according to platform policy.

Yes, you can decline some orders, but repeated declines or continuously ignoring orders may affect your account performance and your ability to receive new orders.

Contact the customer to confirm the order, head to the store or restaurant, make sure you've collected the correct and ready order, then deliver it to the customer at the address specified in the app.

Try contacting the customer through the means available in the app, and if you can't reach them, contact the support team and follow official instructions.

It is recommended not to cancel orders unless there is a genuine reason, as repeated cancellations may affect your account rating.

Earnings are calculated based on the number of completed orders, distance, and the pricing policy approved by FALCO DELIVERY.

Earnings are paid out according to the schedule approved by the platform, and you will be notified of any update regarding payment operations.

Yes, the app provides a dedicated page showing earnings details and your completed order history.

Yes, the app relies on location services (GPS) to receive orders and guide you to pickup and delivery locations.

You may not be able to receive orders or use some app functions properly.

Yes, the app requires a stable internet connection to receive orders, update location, and communicate with the platform.

Contact the support team directly through the app or using official contact channels, and you will be assisted as soon as possible.

Notify the support team immediately, provide all required information, and follow the instructions issued by FALCO DELIVERY management.

Do not act on your own; contact the support team and wait for instructions specific to the situation.

Yes, FALCO DELIVERY is committed to protecting drivers' data and using it only for purposes related to providing the service, in accordance with the privacy policy.

Yes, you can update some of your data through the app, or contact the support team if that is required.

Yes, you can request account deletion at any time, after settling any existing financial and administrative obligations.

You must have a suitable means of transport, the required legal documents, and comply with traffic laws and the quality and safety standards adopted by FALCO DELIVERY.

Yes, the app offers flexible working hours for top-rated drivers, and you can go online or offline according to your needs, subject to platform policy.

Yes, drivers can work full-time or part-time, depending on their availability and the platform's needs.

Yes, downloading and using the FALCO DRIVER app is free, and no fees are charged for creating an account.

You can execute orders within the areas approved by FALCO DELIVERY, and the service area may be expanded in the future according to platform policy.

You can create an account through the FALCO STORE app and enter all required information, with support from FALCO DELIVERY management to complete verification and activation.

You may be asked to provide: a commercial register or legal business documents (when needed), a national ID or identity document for the manager, bank account details or payout method (when needed), and any additional documents requested by FALCO DELIVERY management.

The registration request is reviewed as soon as possible, and you will be notified via the app or phone once the account is approved or if additional information is needed.

Yes, businesses with multiple branches can create a separate account for each branch after approval from FALCO DELIVERY management; only one account is allowed per branch.

When you activate "available to receive orders" status in the app, new orders will appear instantly, and you can accept or decline them within the specified time.

Yes, orders can be declined for a legitimate reason, such as a product being out of stock or a circumstance preventing order fulfillment. Repeated declines may affect the account rating and partnership quality.

After accepting an order, you must: start preparing it immediately, ensure all requested items match, package the order safely, then hand it over to the rider after verifying the order details.

Yes, you can update the order status within the app during the preparation stages and until it is handed over to the rider.

You must contact the support team as soon as possible, and not cancel the order unilaterally except according to the procedures approved within the platform.

Dues are calculated based on the value of completed orders, after deducting the commission or fees agreed upon in the partnership agreement.

Dues are transferred according to the schedule approved by FALCO DELIVERY, with notification of any update regarding payment operations.

Yes, the app provides a dashboard showing orders, sales, statistics, and a detailed transaction history.

Yes, the app requires a stable internet connection to receive orders, update their status, and communicate with the platform.

Yes, you can add products, adjust prices, or update availability status directly through the app, according to the permissions granted to your account.

Yes, you can update your working hours or temporarily pause receiving orders when needed, in line with platform policy.

You can contact the support team directly through the app or using official contact channels, and assistance will be provided as soon as possible.

You can track the order status within the app, or contact the support team to find out the reason for the delay and take appropriate action.

You must cooperate with the support team and provide the necessary information to review the case, and the complaint will be handled according to FALCO DELIVERY's policies.

Yes, FALCO DELIVERY is committed to protecting partners' data and using it only for purposes related to managing the service, in accordance with the privacy policy.

Yes, you can update your business information or contact the support team if modifying core information is required.

Yes, you can request termination of the partnership and closure of the account after settling all financial and administrative obligations, in accordance with platform policies.

You must have a legal business activity, and comply with quality standards, product safety, information accuracy, and FALCO DELIVERY's policies.

Yes, multiple branches of the same business can be added after coordinating with FALCO DELIVERY management, activating each branch independently.

Yes, you can pause receiving orders at any time when needed, then reactivate the service when ready.

Yes, downloading and using the FALCO STORE app is free, and commissions or fees only apply according to the partnership agreement.

Yes, the app provides reports and statistics that help you track sales performance, order volume, and improve service quality.